Job Description

We are looking for a well-spoken, professional, and customer-oriented Guest Relations Executive (GRE) to manage front desk responsibilities and support our pre-sales operations. The ideal candidate will be the first point of contact for visitors and clients, offering a welcoming atmosphere while assisting the sales team in handling initial client inquiries and lead follow-up.

Key Responsibilities: Front Desk & Guest Relations

Presentable appearance with

good grooming and etiquette.

Flexibility to work in shifts Greet and

welcome clients, visitors, and guests

warmly and professionally.

1-3 years of experience in customer service,

front office, or hospitality industry. Manage the reception area and ensure it remains tidy and presentable at all times.

Answer incoming calls, emails, and walk-in inquiries;

route them to the appropriate department or individual. Manage

check-ins/check-outs o

r appointment schedules. Handle visitor logs, ID verification, and issue visitor passes as needed. Maintain a calm and courteous demeanor at all times. Maintain and update client inquiry and

lead databases (CRM).

Inform guests about

ongoing offers, chef specials, or loyalty programs.

Encourage repeat visits through professional engagement and retention strategies.

Reservation Management

: Handle bookings via phone, walk-ins, or online platforms. Coordinate with the

restaurant manager and staff to ensure tables are prepared in advance.

Proficiency in

MS Office (Word, Excel, Outlook). EazyDiner, POS software

Proactively visi

t partner clubs, elite venues, or high-end hospitality locations

to network with potential clients and influencers. Build

strong rapport with VIP clients, frequent diners, and corporate groups by maintaining visibility beyond the restaurant premises.

Represent the

restaurant brand professionally in external engagements

, ensuring consistent brand messaging and hospitality standards.
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Food provided Paid time off
Work Location: In person

Speak with the employer

+91 9988980950