Job Description

GREs act as the primary point of contact for guests, addressing their needs, resolving issues, and building positive relationships. They are responsible for creating a welcoming and memorable stay, from check-in to departure.

Guest Interaction & Relationship Building:

Greeting guests and providing a warm welcome during check-in. Addressing guest inquiries and concerns promptly and efficiently. Building rapport with guests and anticipating their needs. Handling guest complaints and resolving issues to ensure satisfaction. Providing information about the hotel, its services, and local attractions.

Front Office Operations:

Assisting with check-in and check-out processes, ensuring smooth transactions. Managing VIP guest arrivals and departures, including pre-registration and special requests. Maintaining accurate guest records and information. Collaborating with other hotel departments (e.g., housekeeping, maintenance) to fulfill guest needs. Providing excellent customer service according to hotel standards.
Essential Skills and Qualities:

Strong Communication and Interpersonal Skills:

GREs need to be excellent communicators, both written and verbal, with strong active listening skills.

Customer Service Focus:

A genuine passion for providing exceptional service and exceeding guest expectations is essential.

Problem-Solving Abilities:

The ability to quickly and effectively address guest issues is crucial.

Organizational and Time Management Skills:

GREs need to manage multiple tasks and prioritize guest needs efficiently.

Professionalism and Poise:

Maintaining a positive and professional demeanor, even under pressure, is vital.

Knowledge of Hotel Operations:

A good understanding of hotel procedures, services, and facilities is necessary.

Adaptability and Flexibility:

The ability to adapt to changing situations and work shifts, including evenings, weekends, and holidays.

Teamwork:

GREs need to collaborate effectively with other hotel staff to ensure seamless guest experiences.
Requirement

Should have worked same field for minimum 2 years

Should be well versed in English Language

Should have pleasing Personality

Should have done Diploma or Degree from Hospitality Institute or Aviation industry

Job Types: Full-time, Permanent

Pay: From ?35,000.00 per month

Benefits:

Food provided Provident Fund
Experience:

total work: 2 years (Preferred)
Work Location: In person