We MediaVibe, a digital marketing agency, posting this on behalf of our client,
Hills and Tree Resort (wayanad)
, to help them hire a Guest Relations Executive. Hills and Tree Resort is a premium resort in Wayanad, offering guests a tranquil and luxurious escape surrounded by nature.
Role Overview:
Hills and Tree Resort is looking for a friendly, professional, and enthusiastic
Guest Relations Executive
to be the first point of contact for their guests. The role focuses on providing exceptional hospitality, ensuring smooth check-ins/check-outs, and creating memorable experiences that encourage repeat visits and positive reviews.
Key Responsibilities:
Welcome and assist guests during check-in and check-out.
Handle guest inquiries, requests, and complaints promptly and professionally.
Coordinate with housekeeping, food & beverage, and other departments to meet guest needs.
Maintain accurate guest records and documentation.
Promote resort services, amenities, and activities to enhance guest experience.
Represent the resort's brand and hospitality standards in all interactions.
Requirements
Must be willing to work in Manathavady , Wayanad
Experience in hospitality, front office, or guest relations preferred.
Excellent communication and interpersonal skills.
Ability to handle challenging situations calmly and professionally.
Strong organisational and multitasking abilities.
Friendly, approachable, and service-oriented personality.
Proficiency in English ; additional languages are a plus.
Benefits:
Accommodation provided
Work in a scenic and luxurious resort environment
Opportunities for professional growth and learning
Supportive and friendly team
Job Type: Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Food provided
Work Location: In person
Speak with the employer
+91 8606172773
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