Job Description

Qualification

0-02 years experience in customer relationship, guest support Experience in travel and tourism, hospitality industry is preferred. Prior experience in Guest review, customer support etc.
Responsibilities:

Professional and positive demeanor with excellent interpersonal and phone skills/presence. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner Provide accurate information, assistance, and resolutions to customer issues related to bookings. Address and resolve customer concerns, and complaints promptly and effectively, striving for first-contact resolution whenever possible Resolve customer complaints and issues effectively, escalating complex cases to senior team members when necessary. Ensure a high level of customer satisfaction through effective communication and problem-solving. Collect and document customer feedback and insights to identify trends, areas for improvement, and opportunities to enhance the customer experience. Encourage customers with positive feedback to write reviews on Google by sharing the review link. Maintain detailed and accurate records of customer interactions. Work in close partnership with cross-functional partners to resolve customer concerns promptly Manage cross-team improvement initiatives to reduce customer journey friction points Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities Develop a deep understanding of our products or services to effectively assist customers and provide accurate information. Proactively engage with customers to build loyalty and promote repeat business through personalized interactions and follow-ups.
Job Type: Full-time

Pay: ₹16,500.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Paid sick time
Ability to commute/relocate:

Malappuram, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:

Guest relations: 1 year (Preferred)
Work Location: In person