Job Description

Job Role:

The Guest Relation Executive (GRE) is responsible for providing exceptional service to patients and visitors, ensuring a smooth and welcoming experience throughout their stay at the hospital. The GRE acts as a liaison between patients, their families, and various hospital departments.

Key Responsibilities:

Greet and assist patients, attendants, and visitors at the reception or help desk. Provide accurate information about hospital services, departments, doctors, and procedures. Guide patients through registration, admission, and discharge processes. Coordinate with internal departments to facilitate patient requests and resolve service-related issues. Handle complaints or concerns empathetically and escalate when necessary. Ensure the waiting area and reception space are organized and presentable. Support international or VIP patients with special assistance (if applicable). Maintain records of patient feedback and service recovery. Assist in managing appointments and follow-ups for patients. Ensure patient confidentiality and maintain a professional demeanor at all times.

Qualifications & Skills:

Education:

Minimum Graduate (Bachelor's degree in Hospitality, Healthcare Administration, or related field preferred)

Experience:

1-3 years in customer service or front office, preferably in a hospital or healthcare setting.

Skills:

Excellent communication and interpersonal skills Fluent in Malayalam and english Strong problem-solving and multitasking abilities Patient, empathetic, and service-oriented Proficient in basic computer applications (MS Office, Hospital Management Software)
Job Types: Full-time, Permanent

Work Location: In person