to join our hospital team. In this role, you will serve as the first point of contact for patients, visitors, and their families, ensuring a positive and supportive experience throughout their time at the hospital. The ideal candidate will have strong interpersonal skills, a calm and empathetic demeanor, and a passion for helping others.
Roles and Responsibilities
Welcome and assist patients, attendants, and visitors with information and directions.
Support the admission, discharge, and transfer processes by coordinating with hospital departments.
Address and resolve patient queries, concerns, or complaints in a courteous and efficient manner.
Liaise with doctors, nurses, and administrative staff to ensure smooth communication.
Assist international patients or VIP guests with specialized needs and documentation.
Maintain confidentiality and ensure patient satisfaction at all times.
Guide patients on hospital procedures, billing, insurance claims, and appointment scheduling.
Collect and report feedback from patients and visitors for service improvement.
Help in managing waiting areas, ensuring comfort and cleanliness.
Follow all hospital protocols related to hygiene, safety, and privacy.
*
Education and Qualifications
Minimum:
Bachelor's degree
in
Hospitality
,
Healthcare Administration
,
Public Relations
, or a related field.
Preferred: Degree or diploma in
Hospital Administration
or
Customer Service
.
Experience in a healthcare or hospital setting is strongly preferred.
Excellent communication skills in English and the local language.
Basic computer proficiency (MS Office, hospital management systems).
Strong interpersonal, problem-solving, and multitasking skills.
Calm and empathetic attitude, especially in high-pressure situations.
Experience
: 1-2 years in guest relations or customer service (preferably in healthcare)