Welcome and greet guests warmly upon arrival.
Assist guests with check-in, check-out, and room assignments.
Handle guest complaints, requests, and queries professionally and promptly.
Ensure VIP guests receive special attention and personalized service.
Maintain guest history and preferences for future stays.
2. Communication & Coordination
Coordinate with housekeeping, reservations, F&B, and other departments for guest requirements.
Ensure accurate communication of guest needs and special arrangements.
Update guest information in PMS.
3. Reservations & Front Desk Operations
Assist with room reservations, modifications, and cancellations.
Maintain accurate records, billing, and payment procedures.
Ensure lobby area is clean, presentable, and guest-friendly.
4. Guest Experience & Satisfaction
Conduct guest feedback calls / surveys.
Address issues proactively to prevent repeated complaints.
Promote hotel services, amenities, and upsell where necessary.
5. Professional Conduct
Maintain grooming standards as per hotel policy.
Uphold hotel policies, SOPs, and code of conduct.
Represent the hotel with a positive and friendly attitude.
Key Skills Required
Excellent communication and interpersonal skills.
Strong customer service mindset.
Good knowledge of hotel operations & PMS systems.
Problem-solving and conflict resolution skills.
Ability to multitask and work under pressure.
Job Type: Full-time
Pay: ?17,000.00 - ?30,000.00 per month
Benefits:
Food provided
Provident Fund
Work Location: In person
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