Job Description

Key responsibilities

Guest reception and assistance:

Greet and welcome guests in a professional and friendly manner. Review arrival lists and assist with check-in and check-out processes. Help prepare welcome folders and provide information on hotel amenities and local attractions.

Guest needs and issue resolution:

Serve as a liaison between guests and staff to address inquiries and requests. Handle guest complaints courteously and efficiently, escalating issues to a manager when necessary. Anticipate guest needs and build rapport to enhance their experience. Assist with special requests, such as travel arrangements or special event arrangements.

Coordination and administration:

Coordinate with other departments to ensure smooth operations and guest satisfaction. Maintain and update guest records and logbooks. Handle front desk operations and administrative tasks as needed.

Ensuring quality standards:

Promote the hotel's services and ensure a positive and supportive environment. Ensure compliance with health and quality standards. Collect guest feedback to help improve services.
Required skills and qualifications

Interpersonal skills:

Strong communication and interpersonal skills are crucial for interacting with a diverse range of guests.

Customer service:

A customer-oriented and professional attitude is essential for building rapport and handling issues.

Organizational skills:

Excellent organizational and time-management skills are needed to manage multiple tasks effectively.

Proactiveness:

The ability to anticipate guest needs and take initiative is highly valued.

Education:

A bachelor's degree in Hospitality Management is often preferred, but strong interpersonal skills and customer-centricity are often more important than formal education alone.

Experience:

Previous experience in a customer service, hospitality, or front-office role is beneficial.

Languages:

Proficiency in English is required, and knowledge of additional languages is a significant asset.
Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?29,884.95 per month

Benefits:

Food provided Leave encashment Paid sick time Paid time off * Provident Fund