Job Description

Hiring: GRE (Guest Relation Executive)

Location: Kanakapura, Bangalore

Experience: Minimum 1 year (Freshers with a Bachelor's degree may also apply)

Job Summary:

The Guest Relation Executive will be the first point of contact for guests, ensuring a warm welcome, smooth check-in/check-out, and exceptional service throughout their stay/visit. The role requires excellent communication skills, a professional appearance, and the ability to handle guest queries, requests, and complaints with efficiency and courtesy.

Key Responsibilities:

Welcome guests warmly and assist with check-in and check-out procedures. Handle guest inquiries, provide information about services, facilities, and local attractions. Manage reservations and maintain accurate records. Coordinate with housekeeping, F&B, and other departments to ensure guest satisfaction. Handle complaints or concerns promptly and escalate when necessary. Maintain a professional and courteous demeanor at all times. Ensure lobby/reception area is presentable and well-maintained. Promote hotel/organization services and upsell when appropriate.

Requirements:

Bachelor's degree / Diploma in Hospitality, Tourism, or related field (preferred). Prior experience in guest relations, front office, or customer service (1-3 years preferred). Strong communication and interpersonal skills. Proficiency in MS Office and hotel management software (if applicable). Positive attitude, problem-solving mindset, and ability to work under pressure. Well-groomed and professional appearance. Flexible to work in shifts, weekends, and holidays.

Skills:

Customer service orientation Conflict resolution Multitasking and organizational skills Fluency in English; knowledge of additional languages is a plus
Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person

Speak with the employer

+91 8722188123