The Guest Relation Executive is responsible for delivering excellent guest service and ensuring guest satisfaction from arrival to departure. This role acts as the main point of contact for guests, addressing inquiries, handling requests, resolving issues, and providing a warm, welcoming experience.
Key Responsibilities:
Greet guests upon arrival with warmth and professionalism.
Handle guest complaints and concerns in an efficient and timely manner.
Maintain updated knowledge of hotel products, services, pricing, and promotional activities.
Coordinate with other departments (housekeeping, room service, maintenance) to fulfill guest requests.
Ensure VIP guests receive personalized attention and services.
Maintain guest profiles and preferences in the system for future reference.
Gather feedback from guests and report to management for continuous improvement.
Qualifications:
Bachelor's degree in Hospitality Management or related field preferred.
1-3 years of experience in a customer-facing role, preferably in hospitality.
Excellent communication and interpersonal skills.
Fluent in English (additional languages are an asset).
Strong problem-solving and conflict resolution skills.
Ability to work under pressure and remain calm in difficult situations.
Flexible with work hours, including weekends and holidays.
Skills & Competencies:
Positive attitude and plus outgoing personality.
High level of personal presentation and grooming.
Cultural sensitivity and awareness.
Empathy and active listening.
Team player with initiative and reliability.
Job Types: Full-time, Permanent
Pay: ?22,000.00 - ?30,000.00 per month
Schedule:
Day shift
Work Location: In person
Speak with the employer
+91 9916015150
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