Job Description

Position

: Guest Relations Executive

Department

: Customer Service / Client Relations

Location

: Gunjur , Bangalore

Reports To

: Guest Relations Manager / Customer Service Manager

Job Summary:

The Guest Relations Executive will serve as the primary point of contact for clients, prospects, and visitors to the real estate company. This role focuses on providing exceptional customer service, fostering positive relationships with clients, and assisting with inquiries related to properties and services. The individual will ensure a high standard of guest experience, manage the front office operations, and contribute to the overall customer satisfaction of the company.

Key Responsibilities:

Client & Visitor Interaction:

Greet and welcome guests, clients, and visitors professionally and courteously. Provide property information and assist with client inquiries regarding real estate listings, pricing, amenities, and availability. Maintain a welcoming and positive atmosphere in the office or property showrooms.

Customer Service:

Act as the first point of contact for customer service issues and resolve complaints or inquiries efficiently. Ensure all client concerns are addressed promptly and satisfactorily. Handle phone calls, emails, and in-person inquiries, directing them to the appropriate departments as needed.

Property Showings & Tours:

Coordinate property viewings for potential buyers and renters, ensuring a smooth and informative experience. Assist in organizing property exhibitions, events, and open house sessions. Ensure properties are well-presented and prepared for showings.

Documentation & Record Keeping:

Maintain accurate records of client interactions, inquiries, and feedback. Prepare client briefings, reports, and documentation as necessary. Ensure all client data is entered into the company's CRM system with attention to detail.

Customer Relationship Management:

Build and maintain strong relationships with both new and existing clients. Follow up with clients after property viewings, meetings, or sales to ensure continued engagement. Provide personalized assistance and information about available real estate options based on client needs.

Collaboration:

Work closely with the sales, marketing, and property management teams to ensure seamless coordination and service delivery. Support the sales team with client queries and facilitate smooth communication between the team and potential buyers or tenants.

Administrative Support:

Assist with scheduling appointments, meetings, and follow-up calls for senior management and sales staff. Prepare and manage daily schedules for property showings and client meetings.

Brand Representation:

Uphold the brand image and values of the company by ensuring a high standard of professionalism in all interactions. Participate in company events, promotional activities, and represent the company at industry events as required.

Qualifications and Skills:

Education

: Bachelor's degree in Business Administration, Hospitality, or a related field. A background in real estate or customer service is a plus.

Experience

: 3-5 years of previous experience in customer service, front office, or guest relations, preferably in real estate. Knowledge of real estate industry terminology and processes is beneficial.

Skills

: Excellent communication and interpersonal skills. Strong problem-solving abilities and conflict resolution skills. Ability to handle multiple tasks and prioritize effectively. Proficient in MS Office Suite and CRM software. Ability to work in a fast-paced environment and manage time efficiently.

Attributes:

Strong customer-focused attitude and service mindset. Professional appearance and demeanor. A proactive approach to client engagement and relationship management. Ability to handle challenging situations with calmness and professionalism. Attention to detail and a passion for providing top-tier service.

Working Conditions:

Full-time, Monday to Saturday (or as per company schedule). Availability for occasional evening or weekend events, property showings, and client meetings. Office or on-site location with the possibility of field visits depending on the role's requirements.
Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Provident Fund
Schedule:

Day shift
Ability to commute/relocate:

Gunjur, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Work Location: In person