Job Description

The Guest Relationship Executive (GRE) at Rawls Salon is responsible for delivering an exceptional guest experience from the moment clients walk in until they leave the salon. This role emphasizes hospitality, professionalism, and efficient coordination between guests and salon teams. The GRE ensures smooth operations at the front desk, manages appointments, maintains service quality, and represents the brand with warmth and confidence.

Key Responsibilities Guest Engagement & Customer Service

Warmly greet clients upon arrival and create a welcoming, luxurious salon atmosphere. Provide personalized assistance to guests, understanding their service needs and preferences. Address guest inquiries, requests, and concerns promptly and professionally. Ensure guest comfort throughout their visit, offering refreshments and support as needed. Maintain strong client relationships to encourage repeat visits and positive word-of-mouth.

Operational Support

Maintain front desk cleanliness and organization to reflect the salon's brand standards. Assist with daily opening and closing procedures. Ensure accurate record-keeping of client profiles, service history, and feedback. Coordinate with stylists, therapists, and management to ensure seamless service delivery.

Customer Satisfaction & Service Recovery

Monitor guest feedback and escalate issues to management when necessary. Assist in resolving complaints professionally, ensuring guest satisfaction and retention.

Skills & Qualifications

Previous experience in hospitality, salon/spa, front desk operations, or customer service preferred. Excellent communication and interpersonal skills. Warm, engaging, polished personality with a customer-first mindset. Ability to multitask in a fast-paced environment. Strong organizational and time-management abilities. Professional grooming and appearance aligned with salon standards.

Key Competencies

Hospitality & Guest Care Communication & Listening Skills Problem-Solving Team Collaboration Attention to Detail Professionalism & Reliability
Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person