Job Description

The Guest Relations Executive is responsible for delivering exceptional customer service and ensuring a positive guest experience. This role involves greeting guests, handling queries, managing reservations or appointments, resolving concerns, and creating a welcoming environment.

Key Responsibilities

Greet guests warmly and ensure a friendly, professional first impression. Assist guests with check-in/check-out, appointments, reservations, or inquiries as required. Handle guest complaints and concerns promptly, providing effective solutions and escalating when necessary. Maintain updated knowledge of services, facilities, promotions, and policies. Coordinate with internal departments (housekeeping, front desk, operations, admin, etc.) to fulfill guest requests. Manage guest records, maintain accurate logs, and update systems (CRM/PMS). Follow company standards for guest service, communication, and presentation. Ensure the lobby/front desk area is clean, organized, and welcoming. Gather guest feedback to help improve overall guest satisfaction. Support special events, VIP visits, and guest engagement activities.

Required Skills & Qualifications

Bachelor's degree in hospitality, business administration, or a related field (preferred). Proven experience in guest relations, customer service, or front desk operations. Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-oriented mindset. Professional grooming, etiquette, and presentation. Ability to multitask in a fast-paced environment. Proficiency in MS Office and front-office systems (PMS/CRM). Ability to work flexible hours, weekends, or shifts if required.

Preferred Qualifications

Experience in hospitality, hotels, healthcare, aviation, or premium service industries. Knowledge of multiple languages (optional but beneficial). Strong conflict resolution and negotiation skills
Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person