Job Description

We are currently seeking a Guest Relations Executive to join our team . As the Guest Relations Executive, you will play a vital role in ensuring that all guests have a memorable and enjoyable experience at our establishment. You will be responsible for creating a welcoming environment, providing exceptional service, and building strong relationships with our patrons.

Key Responsibilities:

Guest Experience Management:

Welcome guests warmly and ensure their needs are met throughout their visit. Monitor the overall atmosphere and address any issues or concerns to maintain a positive experience for all guests. Handle guest feedback and complaints promptly and professionally.

Membership and Regulars Engagement:

Build relationships with regular patrons and members to enhance loyalty and satisfaction. Develop personalized strategies to recognize and reward frequent visitors. Coordinate special events or promotions to engage with the local community and attract new guests.

Team Leadership:

Lead by example and inspire the guest relations team to deliver exceptional service. Provide training and guidance to ensure all staff members understand and adhere to service standards. Foster a positive and supportive work environment to maximize team performance.

Communication and Coordination:

Serve as the primary point of contact for guest inquiries, reservations, and special requests. Collaborate with other departments, such as kitchen and bar staff, to ensure efficient service delivery. Communicate effectively with management to provide updates on guest feedback, operational issues, and opportunities for improvement.

Administrative Tasks:

Maintain accurate guest records and databases. Prepare reports on guest satisfaction, attendance trends, and other relevant metrics. Assist with budget planning and expense management for the guest relations department.
Job Types: Full-time, Permanent, Fresher

Pay: ?11,561.34 - ?22,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Schedule:

Day shift Morning shift Rotational shift
Work Location: In person