Job Description

Role Summary:

We are seeking a

Guest Relations Executive (GRE)

with one of our clients to deliver warm, memorable experiences for guests. The role involves welcoming guests, managing inquiries, coordinating with departments, and ensuring smooth service flow while upholding our hospitality standards.

- Guest Relations Executive

Property Location:

Agonda, Goa

Department:

Front Office / Guest Relations

Reporting To:

Front Office Supervisor

Key Responsibilities:

Welcome and assist guests, ensuring a positive first impression. Support check-in/check-out processes and manage reservations. Handle guest queries, requests, and concerns professionally. Coordinate with housekeeping, kitchen, and other departments for guest needs. Maintain guest records and personalize services based on preferences. Escort guests to rooms and explain villa facilities/services. Manage guest communication via phone, WhatsApp, email, and in person. Ensure lobby and guest areas remain clean and guest-ready. Upsell villa services, activities, and special offers. Record guest feedback and share with management.

Requirements:

1-2 years of guest relations/front office experience (villa, resort, or hotel). Strong communication and interpersonal skills. Professional grooming and guest-facing personality. Ability to multitask and handle guest issues calmly. Proficiency in MS Office and hospitality software preferred. Flexibility to work shifts, weekends, and holidays.

Qualification:

Graduate in Hospitality, Hotel Management, or related field preferred.

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Application Question(s):

What is your total experience as a Guest Relation? What is your current/last salary? What is your salary expectations ? How soon you can join the team?
Work Location: In person