Limestays curates handpicked villas, apartments & homestays across Goa, ensuring seamless and memorable guest experiences.
Role Overview:
The
Guest Relations Executive
will be responsible for enhancing the guest experience by managing requests, promoting extra amenities & services, and ensuring smooth communication between guests and departments.
Responsibilities:
Manage and promote extra amenities, services, and activities to enhance the guest experience.
Inform guests about property offerings and anticipate needs for upselling opportunities.
Coordinate with departments to ensure smooth execution of guest requests.
Handle special requests, late check-outs, early check-ins, and travel arrangements.
Proactively resolve guest issues and complaints in a friendly, professional manner.
Maintain a positive, guest-first attitude to build loyalty and encourage repeat bookings.
Requirements:
Bachelor's degree in Hospitality, Tourism, or related field (preferred).
1-3 years of experience in guest relations, front office, or customer service (hospitality industry preferred).
Strong communication and interpersonal skills with a guest-first mindset.
Ability to upsell and promote additional services naturally.
Good problem-solving skills with the ability to stay calm under pressure.
Job Type: Full-time
Pay: ?20,000.00 - ?25,000.00 per month
Benefits:
Cell phone reimbursement
Ability to commute/relocate:
Goa, Goa: Reliably commute or planning to relocate before starting work (Preferred)
Location:
Goa, Goa (Preferred)
Work Location: In person
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