Job Description

We are looking for a female

Guest Relations Executive (GRE)

who is passionate about hospitality, fluent in English, and excels in handling guest interactions with warmth, professionalism, and care.

Job Summary:

Greet and welcome guests with a friendly and professional demeanor. Handle guest check-ins, check-outs, and special requests efficiently. Serve as the main point of contact for all guest needs and inquiries. Ensure a smooth and pleasant guest experience from arrival to departure. Resolve guest complaints promptly and effectively with empathy and confidence. Coordinate with front office, housekeeping, and other departments for seamless service. Maintain accurate guest records and update the system as required. Promote hotel services, facilities, and upsell room upgrades when appropriate.
Requirements:

Degree/Diploma in Hotel Management 1-2 years of experience as GRE or related field. Prior experience in guest relations or front office in the hospitality industry preferred. Excellent verbal and written communication skills in English. Friendly, confident, and customer-focused personality. Well-groomed with a professional appearance. Ability to stay calm under pressure and handle challenging situations tactfully.
Food and Accommodation will be provided

Call Employer: 8075855587

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

Day shift
Ability to commute/relocate:

Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:

GRE: 1 year (Required)
Language:

English (Required)
Work Location: In person