Job Description

We are seeking a courteous, well-groomed, and customer-focused

Guest Relation Executive (GRE)

to manage front-desk operations and ensure a smooth guest experience. The ideal candidate will act as the first point of contact for all guests, maintaining a professional demeanor while managing check-ins, check-outs, and guest inquiries efficiently.

Key Responsibilities:

Front Office Management:

Handle guest check-in and check-out procedures with professionalism and accuracy.

Guest Handling:

Greet and welcome guests warmly, assist them with inquiries, and ensure a comfortable stay experience.

Communication:

Coordinate with different departments (Housekeeping, Maintenance, Operations) to meet guest needs promptly.

Reservation Support:

Assist in managing room bookings, confirmations, and cancellations through calls, emails, and online platforms.

Complaint Resolution:

Address guest feedback or complaints courteously and ensure timely resolution.

Record Maintenance:

Maintain accurate guest records, logs, and reports for smooth daily operations.

Presentation & Grooming:

Uphold the company's image through professional appearance and excellent customer service.

Required Skills & Qualifications:

Education:

Minimum of a Bachelor's degree in Hospitality, Hotel Management, or a related field.

Experience:

Minimum 1 year of experience as a Front Office Executive, Receptionist, or Guest Relation Executive in the hospitality industry.

Technical Skills:

Familiarity with front desk software, Property Management Systems (PMS), and basic computer applications (MS Office).

Communication:

Excellent verbal and written communication skills in English and Hindi.

Customer Orientation:

Strong interpersonal and problem-solving skills with a positive attitude.

Professionalism:

Punctual, disciplined, and committed to maintaining confidentiality and guest satisfaction.
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Flexible schedule
Work Location: In person