The Guest Relations Executive (GRE) in real estate acts as the first point of contact for clients visiting sales or experience centers. They ensure a warm, welcoming environment, provide accurate information, and support the sales team--creating a seamless and positive experience throughout the client journey.
?? Key Responsibilities
Client Greeting & Reception
o Welcome walk-in clients and VIP guests with professionalism.
o Manage front-desk operations, check-ins, appointments, and reception area.
o Manage Sales Gallery & Reception
o Hospitality Background will be preferred.
Client Assistance & Communication
o Address client inquiries (in-person, phone, or email), offering detailed property/project information.
o Understand client preferences and guide them to suitable properties.
Sales Coordination
o Schedule and facilitate site visits, project tours, and handover meetings in collaboration with the sales team.
Record-Keeping & CRM Updates
o Log walk-ins, feedback, complaints, and follow-ups. Maintain follow-up calls and update CRM and visitor logs.
Event & Marketing Support
o Assist in organizing open houses, launch events, and promotional activities. Prepare materials like welcome folders.
Inter-department Coordination
o Liaise with sales, marketing, housekeeping, and maintenance teams to resolve guest needs.
Facility Maintenance
o Ensure the reception, waiting area, and guest facilities are clean, functional, and inviting.
?? Required Skills & Qualifications
Education & Experience
o Graduate degree; 2-4 years experience preferred (real estate, hospitality, customer service).
Core Skills
o Excellent verbal and written communication.
o Strong interpersonal skills, polite, confident, and detail-oriented.
o Basic computer proficiency, savvy with MS Office, CRM tools, visitor logs.
Job Types: Full-time, Permanent
Pay: ?25,000.00 - ?35,000.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Yearly bonus
Ability to commute/relocate:
Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
Guest relations: 2 years (Required)
Work Location: In person
Speak with the employer
+91 9878428616
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