Flora Vythiri Resort, Wayanad A Unit of Flora Hospitality Group
Flora Vythiri Resort, a premier property under the Flora Hospitality Group, is seeking an energetic and passionate
Female Guest Relations Executive (GRE)
to join our dynamic team. If you are warm, guest-focused, and committed to creating exceptional experiences, we would love to hear from you.
:
Welcome guests upon arrival and assist with check-in procedures.
Provide special attention and personalized service to VIP guests.
Prepare welcome folders with relevant information, maps, menus, and amenity details.
Offer detailed knowledge about the resort's amenities, local attractions, and services.
Foster positive rapport with guests and proactively anticipate their needs.
Assist with confirming travel arrangements, taking messages, and other concierge services.
Address guest complaints with empathy and escalate to line managers or RM when necessary.
Conduct inspections of arrival rooms to ensure readiness before guest check-in.
Ensure a warm meet-and-greet for all guests upon arrival.
Coordinate with all departments regarding guest arrivals and special requests.
Communicate VIP guest arrivals to relevant departments for seamless service.
Assist in maintaining the welcome drink setup.
Log all guest interactions in the CRM system or guest logbook.
Qualification & Experience:
Diploma or Degree in Hospitality Management.
Minimum
2 to 3 years
of experience in a similar role in a branded hotel or resort.
Strong communication skills, professional grooming, and a guest-first attitude.