Job Description

Key Roles & ResponsibilitiesGuest Experience & Service Excellence

Welcome and greet guests warmly upon arrival, ensuring a personalized and professional experience. Manage reservations, seating arrangements, and guest flow efficiently. Ensure guests are comfortable and their expectations are met or exceeded throughout their visit. Maintain high standards of etiquette, grooming, and hospitality at all times.
Relationship Management

Build rapport with regular and VIP guests; maintain guest preference records. Collect guest feedback proactively and address concerns or complaints promptly and courteously. Coordinate special arrangements for birthdays, anniversaries, corporate guests, and VIP visits.
Coordination & Operations

Liaise with service staff, kitchen team, and management to ensure smooth service delivery. Communicate special guest requirements (dietary restrictions, allergies, seating preferences) to relevant teams. Assist in managing waitlists during peak hours while ensuring guest satisfaction.
Quality & Brand Standards

Ensure compliance with restaurant service standards, SOPs, and brand guidelines. Monitor ambience, cleanliness, and presentation of the dining area. Support management in maintaining fine-dining service protocols.
Reporting & Documentation

Maintain daily guest interaction logs and feedback reports. Share insights on guest preferences and service improvements with management.
Key Skills & Competencies

Excellent communication and interpersonal skills Polite, well-spoken, and customer-centric approach Strong problem-solving and conflict-handling abilities Ability to multitask in a fast-paced environment High level of professionalism and emotional intelligence
Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Paid sick time
Work Location: In person