Greet and welcome guests warmly upon arrival.
Assist guests with check-in/check-out processes and provide necessary information.
Handle guest inquiries, requests, and complaints professionally and promptly.
Coordinate with different departments (housekeeping, F&B, reservations, etc.) to ensure seamless service.
Maintain guest records and update CRM/guest history for future reference.
Promote hotel/organization services, facilities, and offers to enhance guest satisfaction.
Follow up on special requests, VIP guest arrangements, and personalized services.
Monitor guest feedback and ensure continuous improvement in service standards.
Uphold company policies, grooming standards, and hospitality etiquette.
Job Type: Full-time
Pay: From ?18,000.00 per month
Work Location: In person
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