Job Description

Job Overview

We are seeking a Guest Service Associate to join our team at a prestigious hotel. The ideal candidate will be the first point of contact for guests, providing exceptional service and ensuring a memorable stay.

Duties

Greet guests upon arrival and departure with a warm and welcoming attitude Assist guests with check-in and check-out procedures Handle guest inquiries, requests, and complaints promptly and professionally Provide information about hotel facilities, services, and local attractions Manage reservations and ensure accurate guest billing Maintain a neat and tidy front desk area Answer phone calls and direct them to the appropriate department Assist with concierge services such as booking transportation or making restaurant reservations

Qualifications

Previous experience in guest services within the hospitality industry is desirable Fluent in at least one additional language besides English is advantageous Excellent communication skills with a polite and friendly demeanour Knowledge of hotel operations and procedures Proficient in phone etiquette and handling guest interactions effectively
Job Type: Full-time

Pay: ?12,000.00 - ?13,000.00 per year

Benefits:

Paid sick time
Schedule:

Night shift Weekend availability
Supplemental Pay:

Performance bonus
Application Question(s):

HM Graduate
Education:

Bachelor's (Preferred)
Location:

Mohali, Punjab (Preferred)
Work Location: In person