Job Description

Job Summary

The Guest Relationship Associate (GRA) is responsible for delivering exceptional guest service, ensuring a personalized and memorable stay experience by handling guest interactions, requests, and feedback professionally and courteously.

Key Responsibilities

Welcome guests and ensure a smooth check-in and check-out process Build and maintain positive relationships with guests throughout their stay Handle guest inquiries, requests, and complaints promptly and professionally Coordinate with front office, housekeeping, and food & beverage teams Ensure VIP and repeat guests receive personalized services Maintain accurate guest records and preferences in the system Promote hotel services, amenities, and loyalty programs Follow hotel policies, SOPs, and service standards Collect guest feedback and assist in improving service quality

Qualifications

Graduate / Diploma in Hotel Management or related field preferred 0-3 years of experience in hotel front office or guest services Freshers with good communication skills may apply

Skills & Competencies

Excellent communication and interpersonal skills Customer-focused and service-oriented attitude Problem-solving and conflict-handling skills Professional appearance and etiquette Basic computer and PMS knowledge
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Work Location: In person