Job Description

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Welcome guests during check-in and giving a fond farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner. Meeting VIP guests on arrivals and departures. Coordinating and multi-tasking job duties in a busy environment. Should possess detailed product information and the experiences created for Guests. Detailed information regarding arrivals and room requirements. Have up to date information on daily room occupancy Providing excellent customer service. Providing information to the guests regarding activities and experiences available at the resort. Maintain up to date information on room rates, current promotions, offers and packages. Collect Guest feedback during guest departure along with his likes and dislikes. Perform basic cashier activities as and when required. Should be able to handle all guests without bias or prejudice. Adhere to strict staff grooming and hygiene standards. Consciously and continuously strive to better his/ her skills and increase his/ her knowledge. Upselling the experiences and activities to the guests. Give a property tour to prospective guests/clients. Achieving target set by the management on monthly basis. Maintain and adhere to daily shift targets.

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Job Expectations:

Good command of the English language is essential, both written and verbal Must possess strong organization time management skills, attention to detail. Must be guest service focused and a team player. Positive attitude and outgoing personality is essential. Must be able to work shifts - days, evenings, weekends and holidays. Ability to relate well to the resort guests and employees. Professional in demeanour and presentation. Personable, enthusiastic, self-motivated and able to work independently. Observant, discriminating and detail-oriented Ability to understand and carry out oral and written instructions and request clarification when needed. Strong interpersonal and organizational skills.

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Minimum Qualification:

Graduate in Hotel Management
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Minimum Job Experience:

Minimum 3 years
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Reporting to:

Guests Service Manager
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Travel:

N/A