Job Description

Guest Experience Associate : F&B Service

Salary : Rs.15100-20000/-

Job Location : WGH Poetree, Thekkadi

The job description of a Captain in Food and Beverage (F&B) service in the hotel industry typically includes the following responsibilities:

Supervising Staff:

Captains oversee the daily operations of the F&B service team, ensuring that all staff members adhere to service standards and policies.

Customer Service:

They interact directly with guests, ensuring a high level of customer satisfaction by addressing complaints, resolving issues, and accommodating special requests.

Training and Development:

Captains train new employees and provide ongoing coaching to enhance the skills and performance of the F&B service team.

Ordering and Inventory:

They monitor inventory levels, place orders for supplies, and ensure proper stock management to meet operational needs.

Shift Management:

Captains coordinate shifts and schedules for F&B service staff, ensuring adequate coverage during peak times and special events.

Safety and Hygiene:

They enforce health and safety regulations, maintain cleanliness standards in dining areas, and ensure compliance with food handling procedures.

Upselling and Revenue Generation:

Captains promote menu items, suggest upgrades, and encourage guests to participate in promotional offerings to maximize revenue.

Handling Payments:

They oversee billing processes, handle cash transactions, and ensure accurate recording of sales and payments.

Communication:

Captains maintain effective communication with kitchen staff, management, and other departments to coordinate smooth F&B service operations.

Problem Solving:

They anticipate and address issues that may arise during service, such as equipment malfunctions, staff shortages, or guest complaints.
Job Type: Full-time

Pay: ₹15,100.00 - ₹20,000.00 per month

Experience:

total work: 1 year (Preferred)
Work Location: In person