Job Description

Overview:

The GTM Systems Agent Architect will design, build, and operationalize agentic AI workflows, primarily leveraging Salesforce Agentforce, to transform internal GTM processes. This role combines deep technical expertise with business process insight to create autonomous, intelligent solutions that streamline operations, reduce manual effort, and improve decision-making across the GTM ecosystem.
About Us:

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
Responsibilities:

Architect Agentic Workflows

Design multi-step autonomous workflows in Agentforce, incorporating memory, reasoning, and tool integrations. Define agent objectives, guardrails, and human-in-the-loop checkpoints to ensure safe and controlled execution.

Integrate with the GTM Tech Stack

Connect Agentforce workflows to Salesforce, RevOps data systems, APIs, and third-party SaaS platforms

Prototype, Test, and Scale

Build proof-of-concepts and pilots for new agentic solutions. Conduct performance testing, optimize agent behavior, and scale validated solutions into production.

Embed Governance and Compliance

Implement auditability, access control, and compliance guardrails into all agent workflows. Partner with Legal, InfoSec, and Compliance to align with corporate AI policies and frameworks.

Drive Cross-Functional Collaboration

Partner with GTM Ops, Sales, Marketing, and Engineering teams to translate business needs into structured agent workflows. Document workflows, decision logic, and operational dependencies for continuity and scaling.

Monitor and Optimize Agent Performance

Establish KPIs for agent impact (e.g., time saved, accuracy rates, adoption metrics). Continuously refine workflows based on usage patterns, feedback, and business priorities.


Qualifications:
5+ years in AI/automation development, enterprise system integration, or similar technical role. Hands-on experience with Salesforce Agentforce or other agentic AI platforms. Proficiency in Apex, Python, JavaScript, and API-based integrations. Strong understanding of GTM systems (Salesforce Sales/Service Cloud, CPQ, Marketing Automation). Experience designing autonomous or multi-agent systems with governance controls. Excellent documentation skills, and able to translate technical logic into business-readable process maps. Strong collaboration skills with the ability to influence across technical and non-technical teams.

EEO Statement:

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to request an accommodation due to a disability, please contact us at careers@icims.com.