Job Description

Overview:
170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.
Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.
The Global Security Operations Center (GSOC) Operator- Customer Service, assigned to one of Pinkerton's largest global clients, will be part of our 24/7 Customer Service team, you'll be the vital link between Pinkerton and our global clients, handling critical communications and supporting essential security operations. Responsibilities:

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Handle time-sensitive email correspondence for security and safety matters
• Process and document site-specific issues and incidents
• Manage confidential information with utmost discretion
• Triage and escalate urgent security and safety concerns
• Support global customers across different time zones
• Create clear, detailed documentation for incident tracking
• All other duties, as assigned.

Qualifications:
Associate degree (Bachelor's preferred) in international affairs/relations, business, emergency management, political science, criminal justice, or related discipline or at least two years of equivalent work experience in customer service, contact centers, or corporate security.

• Proficient English written and verbal communication skills.
• Able to maintain a high level of professionalism and approachability.
• Able to multitask in a fast-paced, and at times, stressful work environment.
• Effective team player.
• Customer service mindset with problem-solving abilities
• Capability to remain calm and focused during urgent situations
• Computer skills; Microsoft Windows and Office.

Working Conditions:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting.
• Flexibility to work a variety of different shifts, and willingness to assist the team with overtime when needed.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Skills Required