? Responds to calls with a smile using the standard phraseology.
? Offers reading material to single diners during lunch and dinner.
? Ensure to acknowledge a written handover from the previous shift.
? Follows immaculate grooming standards in line with the resort's grooming policy.
? Escorts the guest to their table and in case the restaurant hostess is assisting other guests.
? Should be well versed of the departmental BRISOP (Brand Rosetta Integrated Standard Operating Protocols)
Specific Responsibilities:
? Prepares for service by ensuring:
? Restaurant/Bar is set-up 15 minutes before the time of opening.
? Operational equipment is clean are stacked properly.
? Glassware, flatware is polished, chinaware is clean.
? Side stations are well prepared for service.
? The buffet is well presented and ready with service cutleries before time.
? Tables are set as per the reservations and special occasions if any.
? Music & Lighting is on, Outlet is ready for service and guest comfort.
? Carries out effective service by ensuring:
? Guests are greeted and seated, daily specials are explained and upsold.
? Food orders are processed accurately.
? Food orders are taken following the principle of suggestive/up-selling.
? Payment methods are handled accurately.
? Bar and other working areas are cleaned and re-set quickly.
? Guests are conversed with relates to the food and beverage orders.
? Carries out effective beverage service by ensuring:
? Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations.
? Converse with guests about wine, advising the types and styles of wine, taking wine orders and serving wine.
? Coffee and tea are served hot and following BRISOP.
? Maintain detailed knowledge of the food and beverage menus, including daily specials.
? Possesses good product knowledge including types of rooms, resorts facilities, restaurant operational hours, special functions and events held at the resort.
? Assist in offering buffet orientation to the guests visiting the restaurant for the first time.
? Assist in serving food and beverage items, clearing dirty dishes, replenishing silverware, refilling glasses, completing financial transactions, etc.
? Attends and participates in daily briefings and other departmental meetings as per schedule.
? Attends and participates in training sessions as per the departmental training scheduled.
? Communicates operational difficulties, positive, constructive guest feedback and other relevant information with the Manager.
? Assist Kitchen Stewarding and Finance in carrying out the scheduled inventories of operating equipment for the Outlet.
? Print closing report and drop the cash with the front office/accounts department.
? Tally the Credit Card settlements for the day with the batch closing report from the EDC machine.
? Close the shift on the POS terminal (cash closing).
? Should be aware of the financial budget and goals of the department.
? Responsible for maintenance and cleanliness of the Bar and Beverage trolley.
? Responsible for achieving a score of 90% in Guest Satisfaction Index audit for the restaurant/bar/banquet operations and follows the plan of action on the shortcomings shared by the management.
? Carry out any reasonable duties as instructed by the Restaurant/Bar/Banquet Manager.
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