Job Description

Job Title: Application Debt and Automation Analyst
Location: Coimbatore, Chennai, Bangalore, Kolkata, Mumbai, Pune
About the Role:
We are seeking experienced Application Debt Analyst and Automation Specialist who can design solutions that align with the latest industry trends in automation. The role is about being a thought leader, problem solver and innovator in the automation space.
Analyse customers application ticket data and identify debt categories along with Optimization, Elimination & Automation opportunities to address the customer pain areas and opportunities. Ability to understand clients current tools / application landscape, propose future state and estimate Automation effort /FTE.
Responsibilities:
Collaborate Solution Architects and BD Team to curve out the scope for GSA SS team from the customer RFP/RFI/RFS
Perform Analysis on large volume of Application Ticket data from the customer to identify potential Automation and Elimination Opportunities and calculate the effort saving through potential ticket optimization
Deep dive ticket analysis / volumetric analysis to generate various insights from the ticket data
Estimate overall AMS Team size and Day 1 FTE
Collaborate with Enterprise Automation Team to create winning Automation Solution for customers with Resource Load (RL), Bill of Material (BOM) and Implementation Roadmap
Participate in deal review calls with various pursuit stakeholders on the deliverables / solution created by GSA SS
Skills Required:
5+ years of Industry Experience in IT with 2+ years hands-on experience in Ticket Data analysis, Ticket Volumetrics Analytics and Identifying Automation use cases.
Up to date with latest advancement in automation technologies and offerings in the market such as GenAI, Agentic AI, RPA / ITPA, and proactively suggest their adoption
Knowledge of ITSM tools, SLA, Estimation & Productivity.
Excellent communication skills to collaborate with cross functional teams to ensure seamless integration of automation solutions.
Exposure to solution architecture with strong knowledge of business processes, IT systems, trending Technologies and solutions to clients
Excellent analytical and problem-solving skills with proactive thinking.
Exposure to analytics and visualization tools (Power BI & Dashboards).
Excellent knowledge on ITIL. Certification preferred.
Certifications on Automation platforms are good to have.
Exposure on Hands-on in Estimation, Pricing & Resource Loading.
Proficiency in Excel and PPT is must.