Job Description

Job Title:

Guest Service Associate (GSA) - Housekeeping

Department:

Housekeeping

Reports To:

Housekeeping Supervisor / Executive Housekeeper

Location:

Fragrant Nature Paravur

Job Summary:

The GSA - Housekeeping is responsible for maintaining cleanliness, hygiene, and aesthetic appeal of guest rooms, public areas, and back-of-the-house areas in accordance with hotel standards. This role ensures that guests receive a clean, comfortable, and well-maintained environment during their stay.

Key Responsibilities:

Clean and service assigned guest rooms and public areas according to hotel standards and Standard Operating Procedures (SOPs). Replenish guest room supplies such as toiletries, towels, linens, etc. Ensure proper handling of guest laundry and lost & found items. Report any maintenance issues or safety hazards to the supervisor immediately. Maintain cleanliness and organization of housekeeping carts, linen rooms, and storage areas. Follow environmental sustainability guidelines (e.g., water and energy conservation, eco-friendly chemical usage). Respond promptly to guest requests for extra amenities or room servicing. Assist in turn-down service, if applicable. Comply with hotel security, fire regulations, and health and safety standards. Maintain professional appearance and behavior at all times. Support other team members and participate in cross-training as needed.
Job Type: Full-time

Pay: From ?14,000.00 per month

Benefits:

Food provided Provident Fund
Schedule:

Day shift Morning shift Rotational shift
Work Location: In person