Job Description

Company Description
Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.
Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with 'The Verandah', our Global Cuisine restaurant and 'By The Blue', our poolside RestoBar which offers inspired Indian cuisine.

We are seeking a dedicated and customer-focused Guest Service Associate (GSA) - Housekeeping to join our team in Bengaluru, India. As a GSA - Housekeeping, you will be at the heart of our hotel operations, ensuring that our guests enjoy a clean, comfortable, and memorable stay.

• Clean and maintain assigned guest rooms and public areas to the highest standards of cleanliness and hygiene
• Take ownership of guest privacy and belongings while delivering exceptional service
• Anticipate and respond promptly to guest requests and needs
• Replenish guest supplies and amenities in rooms
• Report any damages, malfunctions, or maintenance issues to the supervisor
• Maintain cleaning equipment and supplies in proper condition
• Prepare and maintain accurate room status reports and daily productivity logs
• Contribute to creating a positive and welcoming environment for guests
• Adhere to all safety and security protocols

Qualifications

• Degree or Diploma in Hotel Management
• Minimum 1 year of relevant experience
• Warm and caring personality; previous housekeeping experience is an asset
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Excellent organizational skills and time management

Additional Information
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.