Job Description

General Responsibilities:

? Attend to guests courteously and deal promptly with their requests and queries.
? Have detailed information about all activities in the resort.
? Ensures compliance with the departmental BRISOP.

SPECIFIC RESPONSIBILITIES:

? Welcome guests during check-in and giving a fond farewell to guests while checkout.
? Handling guest complaints and concerns in an efficient and timely manner.
? Overseeing VIP guests, arrivals and departures.
? Coordinating and multi-tasking job duties in a busy environment.
? Have detailed information regarding arrivals and room requirements.
? Have up to date information on daily room occupancy
? Providing excellent customer service as per hotel standards.
? Greeting guests as they enter and exit the hotel.
? Providing information regarding the resort, town attractions, activities, etc.
? Check on VIP https://setupmyhotel.com/homepage/hotel-management-glossary/book.html, complete their pre-registration formalities.
? Maintain up-to-date information on https://setupmyhotel.com/homepage/hotel-management-glossary/room-rate.html, current https://setupmyhotel.com/homepage/hotel-management-glossary/promotions.html, offers, and https://setupmyhotel.com/homepage/hotel-management-glossary/package.html.
? Co-ordinate with https://setupmyhotel.com/homepage/hotel-management-glossary/housekeeping.html for clearing of rooms.
? Collect Guest feedback during guest departure along with his likes and dislikes.
? Ensure that all check-ins and https://setupmyhotel.com/homepage/hotel-management-glossary/check-out.html are handled smoothly without unnecessary delay or discomfort to any guest.
? Review arrival lists to welcome guests, and greet all guests personally.
? To check room allocation, amenities, and special requests.
? Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages), etc.
? Adhere to strict https://setupmyhotel.com/train-my-hotel-staff/how-to-define-sop-in-hotels/front-office-sop/179-sop-grooming-and-hygiene.html standards.
? Responsible for achieving a score of 90% in RENARD audit for Front Office operations and take necessary action for the shortcomings for standard compliance.
? Ability to understand and carry out verbal and written instructions and request clarification when needed.

JOB SPECIFICATION

Knowledge & Skills

Disposition/Personality

Good guest interaction skills
Able to work independently
Computer literate/ familiarity with MS office and telephonic skills
Determined and enthusiastic
Should be an excellent communicator who can stay positive in any situations
Team player
Strong working relationships (internal/external)
Reliable, customer-oriented and self-motivated

Customer oriented and professional attitude