The Front Office Guest Service Associate (GSA) is the first point of contact for guests and plays a crucial role in delivering a warm welcome and exceptional hospitality. The GSA handles guest check-ins, check-outs, and inquiries while ensuring a smooth and efficient front desk operation.
Key Responsibilities:
Greet guests upon arrival with a friendly and professional attitude.
Handle check-in and check-out procedures accurately and efficiently.
Manage guest registrations and ensure all required information is recorded in the Property Management System (PMS).
Assist with room assignments and issue key cards.
Respond to guest queries, requests, and complaints promptly and professionally.
Handle phone calls, emails, and online booking inquiries.
Maintain a neat and organized front desk and lobby area.
Coordinate with housekeeping and other departments to fulfill guest needs.
Process payments, prepare bills, and maintain the cash float.
Ensure guest privacy, data security, and adherence to hotel policies.
Provide accurate information about hotel facilities, services, and local attractions.
Log guest feedback and report any service recovery issues to supervisors.
Job Type: Full-time
Pay: ₹13,000.00 - ₹15,000.00 per month
Benefits:
Food provided
Provident Fund
Schedule:
Rotational shift
Work Location: In person
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