Job Description

Job Title:

Guest Service Associate (Front Office)

Department:

Front Office

Reports To:

Front Office Manager

Job Summary:

The Guest Service Associate (Front Office) is responsible for delivering a warm welcome to guests, handling check-in and check-out procedures, managing guest inquiries, and ensuring a smooth stay experience. This role requires strong communication skills, attention to detail, and a customer-first approach.

Key Responsibilities:

Welcome guests warmly and assist with check-in and check-out processes. Handle guest inquiries, requests, and complaints professionally and promptly. Manage room allocations and key issuance as per booking details. Provide accurate information about hotel services, facilities, local attractions, and travel assistance. Coordinate with Housekeeping and other departments for special requests or room readiness. Maintain and update guest records in the Property Management System (PMS). Process payments, issue receipts, and handle billing accurately. Follow hotel policies, procedures, and security protocols. Assist in upselling rooms and promoting hotel packages or services. Maintain the cleanliness and professional appearance of the front desk area.

Skills & Qualifications:

Diploma or degree in Hospitality Management preferred. Previous experience in front office or customer service roles is an advantage. Proficiency in hotel PMS systems Strong communication and interpersonal skills. Excellent grooming and presentation standards. Ability to work in rotational shifts, including weekends and holidays.
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?32,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Provident Fund
Expected Start Date: 13/08/2025