Job Description

Responsibilities & Key Deliverables

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Customer satisfaction- Strive for Customer satisfaction score/ JD Power SSI Ranking/Score for Personal segment. Market Share- Set Target for area office market share gain. Create winning strategies against competition. Review performance, identify root cause and initiate corrective actions. Plan for sales for N+2 month. PBIT - Optimise zonal incentive scheme. Utilize of zonal marketing budgets effectively. Ensure optimum debtor no of days for the zone. Dealer Management- Ensure dealer motivation and engagement. Sustain Dealer principal relationship. Align policies wrt manpower, funds and infra. Expansion of channel- Set Up Adequate Primary and secondary Channel Touch Points. New Dealer identification. Take counter actions against Non performing dealer's. Customer satisfaction- Strive for Customer satisfaction score/ JD Power SSI Ranking/Score for Personal segment. Networking and stakeholder management- Synergise with network partners - MMFSL,SBI, MIBL, MFCWL etc. Build and sustain relationship with influencers in govt depts and key accounts

Preferred Industries

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Consumer FMCG / Food

Automotive Industry

Education Qualification

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MBA; Masters Dip. In Business Administration; Post Graduate Dip in Business Admin; Post Graduate Dip in Business Mgmt

General Experience

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Core Automotive Sales/ FMCG sales, Experience of 15-20 years

Critical Experience

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Experience of managing a region being regional sales head for at least 3-4 years

System Generated Core Skills

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Change Management
Relationship Management
Dealer Management
Financial Management
Market Acumen
Industry Analysis
Regulatory Compliance
Market Intelligence
Performance Management
Project Management
Project Planning & Execution
Risk Analysis
Customer Satisfaction
Understanding Customer Needs
Lead Generation
Enquiry Management
Channel Development
Service Initiatives & Campaigns
Service Business Planning
Market Share Analysis
Root Cause Analysis
Sales
Budgeting & Costing
Dealer Evaluation & Selection
Consequence Management
Networking
Stakeholder Management
Key Account Management

System Generated Secondary Skills

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Capability Building
Consultative Selling
Credit Management
Service Orientation
Statutory Compliance
Designing Customer Experience
Manpower Management
Manpower Planning
Market Research
Order Management
Competitor Analysis
Product Knowledge & Application
Sales Planning
Territory Coverage Optimization
Working Capital Management
Customer Sensitivity
Price Benchmarking
Service Management
Promotional Activities

Job Segment:

Automotive