Job Description

About Us:

Paytm is India's leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks' financial instruments. To further enhance merchants' business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About the Team :

Transit vertical is working on digital solutions for day to day transit needs such as Fastag, Public transport payments via Wallet Transit Card, QR Ticketing and also Challan payments. The vertical is ever expanding to find new and innovative solutions for making daily Transit easier and hassle free.

Expectations/ Requirements:

Sales Force Enablement:

Objective: Ensuring that field team remains motivated and focus on key goals

KRA:

1. Management of end-to-end incentive program for Sales team

Analyse and build a monthly Incentive policy for Field team (including Targets) and ensure roll out / communication by 1st of every month

Build clear communication of incentive scheme at the level closest to customer

Sending out periodic nudges to sales team on how can they maximize their earnings through incentive scheme.

Ensuring timely disbursement of incentives to Field team & sending individual incentive workings

Timely redressal of field team greivances related to Incentive working

Building an SOP and ensuring its adherence with timeline and ownership

2. End to end management of R&R program for Sales and Ops team:

Building best in class R&R program for both Sales and Ops team

Ensuring implementation of R&R program on a decided freequency (including disbursement)

Ensuring that the winner is able to get good visibility within organisation

3. Performance Management:

Regular and timely publishing of Performance dashboards and ensuring communication to the people closest to the customer

Setting up regular review cadence with customized performance dashboards

Helping field team in setting up daily sales huddle / Gate meeting and providing customized dashboards to facilitate meaningful discussions

Sales Operation:

Objective: Building efficiency among Sales team by building processes, which cut down their time, invested in non-selling activities. Help them focussed on business generation activities.

KRA:

1.Building role clarity for entire sales & Ops hierarchy:

Building R&R for all roles in Sales and Ops organization

Build DILO / WILO / MILO for each role

Help and define KPIs for each role & method for objective measurement against each KPI

Charting out succession planning for Sales / Ops organization

2.Employee Lifecycle Management

Coordinating with Sales Managers / HR for smooth onboarding, coordinating training programs, certification (Licence to sell) & exit formalities

Implementation of Fair day and mantainenance of attendance etc for smooth operations.

Ensuring timely payouts (Salary, Reimbursement etc)to Sales / Ops team.

3. SOP / Processes:

Build Sales play book documenting best practices.

Laying down and conducting Stock Audit

4. Building business analytics:

Act as a data repository for all business data.

Fulfiling data needs for all stakeholders.

Diagnosing issues impacting growth by using data analytics

Sales Planning:

Objective: Help in meticulous planning so that business growth is sustainable.

KRA :

1. Building business overview:

Creating Lay of the land - Market estimation, competition intelligence & market share at station level.

2. Providing tools / template for effective working

Creating templates for Sales planning (GGP), Sales force effectiveness (Coaching Cards)

Providing tools to Sales team for efficient working (SFA)

Sales Ops Team Engagement:

Objective : Keeping team engaged; building motivated teams .

KRA:

1. Open communication / basic health check of team

Town Hall

Keeping attrition in check

Team Learning - Taking feedback for improvement from Sales Ops team and improving Employee Satisfaction scores

GTM:

Objective : Increasing penetration and reducing distribution CAC at the same time

KRA:

1. Building alternate cost effective channels for acquiring new users and penetrating category.

Explore omni channels and identify cost effective channels to acquire mass commuter base with RHs.

Create "Gives and Gets", Business value proposition and loyalty program for onboarding & retaining channel partners / influencers

Getting it implemented in the system by working with CFTs.

Jointly own activation / engagement of Channel partners along with Sales team by tracking, churn reversal and reviewing value proposition

P&L:

Objective : Maximize net earnings

KRA:

1. Taking EBIDTA lens and rationalising spends and maximizing revenues

Identifying growth levers for maximizing revenue & getting those executed

Taking a ROI lens on all investments including offline branding spends etc

Providing analysis on optimizing resources including manpower, campaigns etc

Education: Post Graduation preferred from premium institutes.

Why Join Us:

1. A collaborative output driven program that brings cohesiveness across businesses through technology.

2. Improve the average revenue per use by increasing the cross-sell opportunities.

3. A solid 360 feedback from your peer teams on your support of their goals.

4. Respect, that is earned, not demanded from your peers and manager.

Compensation: If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story!