Group Manager
Year Visakhapatnam, Andhra Pradesh, India
Job Description
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Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
- Provide expertise to leverage Six Sigma / LEAN / Kaizen optimally for practical & implementable solution i.e., solution is in line with respect to business objectives, scale and volume, identify necessary pre-requisite & limitations for Process Excellence improvement implementation & establish ease of integration of identified solutions.
- Drives short-, medium- & long-term implementation plans with prioritized improvement initiatives. Work with Process/Domain SMEs to come up with an Improvement / Transformation Roadmap & Weave Process Excellence across the Overall E2E transformation Roadmap.
- Leads sessions on developing AS-IS understanding for digital: As-Is Digital footprint and capabilities through SME interviews, Qualitative and Quantitative Data Analysis for the BU.
- Drives maximizing the opportunities for digital & automated solutions as part of an overall transformation.
- Should have experience managing idea generation, and conducting opportunity workshops
- Progressive experience in production support, and intelligent automation.
- Should be a value architect & Innovation manager for any domain/Industry.
- Strong understanding of underlaying solutioning, the rationale of selected and proposing solution components. End-to-end solution.
- Attend LA Training and BPET Training roadmap for self-development.
- Drive high-impacting Six Sigma and Lean Projects.
- Mentor team members to improve performance and behavior.
- Understand VOC/VOE and implement actions to improve their performance on them.
- Participate in WNS BPET initiatives.
- Achieve QNS target through Quality Initiatives.
- Regular interaction with clients and Internal / External stakeholders and maintain good relationships.
- Mentor YB & GB projects in the team.
- Good understanding of Data Mining, and Data Analysis \xe2\x80\x93 should be able to create meaningful analysis data cuts leading to improvement opportunities as low-hanging solutions.
- Identify key opportunity areas with client processes and lead projects to improve process efficiency and effectiveness.
- Formulate improvement plans based on wastes & variations identified during analysis.
- Contribute and present in client reviews & meetings.
- Work closely with operations team to collect data and assess the current situation.
- Spread continuous improvement culture and drive culture of data-based decision making.
- Achieve Quality Savings and Productivity targets.
Qualifications
Bachelor Degree
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Job Detail
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Job IdJD3259641
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationVisakhapatnam, Andhra Pradesh, India
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EducationNot mentioned
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ExperienceYear