Job Description

Group Manager - Transactional Quality - Pune (8+ years)

Job opportunity for a working professional having at least 8 years of experience in end-to-end F&A Transaction quality (Voice /Back Office/ Blend Processes Background)

Location: Pune

Your Future Employer: A leading Business Process management company.

Responsibilities:

Leading a team of 8/10 Quality Analysts & Managers.

Owning business / operational metrics for operations shop, be gatekeeper of metrics.

Ensuring adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics [Brainwaves, Kaizen].

Driving quality related activities, Calls / Back Office Calibrations with clients & internal team, FMEA, Risk & Compliance practices.

Driving continuous improvement projects to improve process performance and / or generate QNS.

Facilitating sharing of best practices from within and outside the organization and implement them.

Driving VOC / CSAT / NPS actionable across the team and maintain/improve the scores.

Taking charge of internal meetings/client meetings/customer reviews/stakeholder meetings.

Creating and managing performance dashboards which depict business and ops metrics clearly.

Open to stretch if needed to meet team and organizational goals.

Requirements:

Commerce Graduate / PG /MBA - Finance.

Good Communication / Presentation Skills.

Green Belt Trained & Tested or Green Belt Certified Preferred.

Candidates only from a BPM/KPO/Captive. Candidates with End-to-End F&A

Transactional Quality work experience in either tower - GL/AP/AR.

Minimum 5-8 years of experience in Transactional Quality setup - (Voice /Back Office/

Blend Processes Background) Mandatory.

What is in it for you?

An opportunity to work with global clientele in a fast-paced environment with a growth oriented & enthusiastic team.

Reach us

If you think that this role will add value to your career, kindly write me an email along with your updated CV on Nishant.sharma@crescendogroup.in

Disclaimer: Crescendo Global is an ISO 9001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Crescendo Global