Job Description

Group Manager F&A (Green belt) Transactional Quality -5 +Years- Mumbai
Domain: F&A GL/AP/AR | Work Mode: On-site | Shift: UK Shift (MonFri)
Step into a high-impact leadership role in transactional quality, where you will manage a team, drive compliance, and lead improvement initiatives across finance operations (GL/AP/AR). A perfect opportunity for professionals from a BPM, KPO, or captive background seeking career growth in a fast-paced environment.
Your Future Employer- A globally recognized BPM organization (Name Hidden) offering transformation-led solutions across verticals, committed to operational excellence and people development.
Responsibilities * Lead a team of 8-10 Quality Analysts and Managers (AM/DM level).

• Ensure SLA adherence, risk and compliance alignment, and error reduction.
• Conduct and manage internal/client calibrations, FMEA, and quality audits.
• Drive QDNA initiatives (Brainwaves, Kaizen), VOC, CSAT, and NPS improvements.
• Lead internal stakeholder/client meetings and performance reviews.
• Implement best practices, Statistical Process Control (SPC), and process improvement strategies.
• Develop and maintain dashboards to monitor operational metrics.
• Deliver transformation and continuous improvement projects to enhance delivery and drive QNS

Requirements

• Graduate/Postgraduate with 5-8 years of experience in transactional/transformation quality across voice/back-office/blended processes.
• Background in BPM/KPO/Shared Services/Contact Center environment is mandatory.
• Six Sigma Green Belt (Trained/Tested/Certified) preferred.
• Strong analytical, communication, and stakeholder engagement skills.
• Comfortable working in UK shift hours and managing stretch when required.

What is in it for you
Opportunity to lead and shape quality strategy for finance operations.
Exposure to global quality frameworks and high-visibility projects.
Growth within a reputable global setup known for process excellence.
Drive impactful change through innovation and data-led decision-making.
Reach us:Think this opportunity suits your career goals? Email your updated CV to parul.arora@crescendogroup.in for a confidential discussion.
Disclaimer-We specialize in senior to leadership hiring across domains. We are committed to diversity and inclusion, providing equal opportunity to all applicants.
Profile Keywords- Group Manager - Quality, Transactional Quality Lead, F&A Quality GL/AP/AR, Quality Assurance Manager, Continuous Improvement, Six Sigma Green Belt, Process Transformation, Quality in BPM/KPO, SPC, FMEA, Quality Dashboards, CSAT/NPS/VOC, Quality Analytics, QDNA, Finance Ops Quality, Quality Projects.