Job Description

Group Manager - Supply Chain/Order Management - 5+ Years - Pune
An excellent opportunity for an experienced Order Management professional to lead end-to-end customer order operations, stakeholder coordination, and service excellence in a fast-paced global shared services environment. This role is ideal for individuals who thrive in leadership, process ownership, and customer experience delivery.
Location - Pune
Your Future Employer - A globally established Business Process Management (BPM) organization with a strong international footprint, supporting 400+ enterprise clients across Shipping & Logistics, Manufacturing, BFSI, Healthcare, and Retail. The organization is known for its digital innovation, analytics-driven execution, and operational excellence.
Responsibilities - * Manage customer orders from inception to closure including pricing, delivery confirmation, and SAP order entry.

• Coordinate invoice corrections, return authorizations, and corrective action requests.
• Maintain accurate customer records and update CRM systems regularly.
• Collaborate with multiple internal teams to resolve customer queries and support tickets.
• Take full ownership and accountability of customer issues until final resolution.
• Monitor internal KPIs and ensure consistent service excellence.
• Identify, escalate, and resolve complex order and service-related issues.
• Drive continuous improvement initiatives for efficiency, productivity, and service quality.

Requirements - * Bachelor's or Master's degree in Accounting, Commerce, or Customer Relationship Management.

• Strong understanding of accounting principles (GAAP / IFRS preferred).
• Prior experience in Order Management, Customer Service, or Sales Operations.
• Hands-on experience with ERP systems such as SAP, Oracle, NetSuite and CRM tools like Salesforce.
• Strong communication, stakeholder management, and negotiation skills.
• Excellent problem-solving ability with attention to detail and accuracy.

What is in it for you -

• Opportunity to work with a globally reputed BPM organization
• Leadership exposure in international order management operations
• Experience working with US & EMEA stakeholders
• Fast-paced, growth-oriented environment
• Continuous learning and career advancement opportunities

Reach Us - If you think this role is aligned with your career, kindly write me an email along with your updated CV on for a confidential discussion on the role.
Disclaimer - Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note - We receive a large number of applications daily; hence, it becomes difficult to revert to every candidate. Please assume your profile has not been shortlisted if you do not hear from us within 1 week. Your patience is highly appreciated.
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Profile Keywords - Crescendo Global, Order Management Jobs, Deputy Manager Order Management, Group Manager Operations, SAP Order Management, Customer Support Operations, Shared Services Jobs, US Shift Jobs, EMEA Support Roles, BPM Operations Jobs

Skills Required