Group Manager
Job Description
Designation
Group Manager
No. of Positions
1
Experience
9-11 Years
Skill (Primary)
Technical Competencies (BSERV )-Project Management-Scope Management
Qualification
BCom
Job Family
Delivery Transaction
(Posting).
To analyze different dimensions of operational effectiveness through data, presenting outcomes from analysis to stakeholders and be responsible for reporting needs (1.) The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards (2.) 1. To formulate the Key Result Areas of the Team Leaders and Team Members
2. Conduct appraisals and feedback sessions with Team leadersorFTs and agents at regular intervals
3. Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients
4. Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures. (3.) AttendanceorLogin HoursorUnsechduled Leave (4.) Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation (5.) Manage the budget and schedule for the projects assigned ,Responsible for managing multiple assigned on boarding projects to completion,Coordinating interrelated operational tasks required to support the proposed solution
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Job Detail
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Job IdJD2960778
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear