Job Description

Group Account Manager

Profile: Group Account Manager

Type: Full Time

Experience : 1+ Years

Roles and Responsibilities:

- Address client satisfaction, escalation issues & devise client satisfaction mechanism

- Presenting work in a clear persuasive way

- Scope of work negotiations with the existing client

- Responsible for regular review of accounts & follow ups on all active clients

- Lead the team of middle level & junior level servicing team; providing on the job training; helping second line servicing teams to devise tools to perform duties in timely & effective manner.

- Manage tracking and reporting of performance to ensure team accountability and quality of service

- Timely estimates, billings & debtors management

- Cover for/manage other team members when they are absent

- Recruitment of people in client services team as appropriate

- Ensuring that the leadership team is updated regularly on Client`s business

- Creating an environment of high performance & passion in the team

- Profitable running of each & every account/ brand

- Leveraging internal partners to drive quality and effectiveness of existing business in an effort to increase organic growth

- Forecasting revenue with Finance team

- Oversee & manage pitches

- Monthly forecast & update to report to the management team

- Maximize revenue from each client & retention & renewal of client contracts

- Identify business opportunities from the existing clients and able to convert them into workable projects. Identify cross selling opportunities

- Relationship development with client

- Negotiate beneficial and competitive rate cards and contracts with client teams

- Achieve business goals qualitatively

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