Job Description

Position: Ground Staff
Call Hr 9896938251
is a leading airport service company in Guwahati Airport
Our company is known for providing exceptional services to our clients and creating a positive experience for all travellers. As we continue to grow, we are looking for dedicated and enthusiastic individuals to join our team as Ground Staff at Guwahati Airport.
Position Overview:
As a Ground Staff, you will be responsible for providing assistance and support to passengers, airlines, and other airport personnel. You will play a crucial role in ensuring smooth operations and delivering high-quality customer service.
Key Responsibilities:

• Greet and welcome passengers as they arrive at the airport

• Help passengers with check-in, baggage drop, and boarding processes

• Provide information and assistance to passengers regarding flight schedules, delays, and other relevant information

• Handle and resolve customer complaints and concerns professionally

• Coordinate with other airport staff to ensure efficient and timely operations.

• Assist with security and safety procedures, including baggage screening and passenger screening.

• Monitor and maintain the cleanliness and safety of the airport terminal

• Assist passengers with special needs or disabilities

• Handle cash and credit card transactions for airport services

• Collaborate with airlines to ensure smooth arrival and departure of flights

• Keep track of flight schedules and communicate any changes or updates to passengers.

• Handle lost and found items and assist with lost baggage claims.

• Adhere to all airport and company policies and procedures

• Continuously strive to provide excellent customer service and create a positive experience for all passengers.

• Qualifications:

• High School Diploma or equivalent

• Previous experience in customer service or hospitality is preferred

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced and dynamic environment

• Strong problem-solving and decision-making skills

• Ability to work flexible hours, including evenings, weekends, and holidays

• Must be physically able to stand, walk, and lift heavy baggage

• Basic computer skills and knowledge of airport systems is a plus

• Must be fluent in English, both written and verbal.

• Contract Details: 9896938251

• This is a full-time position with a competitive salary and benefits package. The working hours may vary depending on the flight schedule, and you may be required to work evenings, weekends, and holidays. This position is based at Guwahati Airport. If you are passionate about providing exceptional customer service and are looking for a challenging and rewarding career in the airport industry, we encourage you to apply for the Ground Staff position at. Join our team and be a part of our commitment to making every passenger's journey a pleasant one.

Skills Required