Job Description

Job Role: Grievance Redressal Officer

Mode: Work from Office

Shift: Rotational Swift

Responsibility

Complaint Handling: Resolve customer complaints quickly and efficiently to ensure satisfaction.

Investigation and Analysis: Investigate grievances, identify root causes, and assess impact.

Communication: Act as the liaison between customers and the company, providing timely updates.

Escalation Management: Handle escalated complaints, ensuring prompt and effective resolution. Compliance and Regulation: Ensure grievance processes adhere to legal and regulatory standards

Reporting and Documentation: Maintain records and generate reports on complaint trends and resolutions. Continuous Improvement: Identify recurring issues and recommend process improvements.

Customer Relationship Management: Build and maintain strong, positive customer relationships through empathy and professionalism. Stakeholder Communication: Facilitate communication between internal teams, regulatory agencies, and customers to ensure transparency and timely responses to complaints.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

Food provided Health insurance Life insurance * Paid time off