Grievance Redressal Expert Abdm, Tripura
Year Agartala, Tripura, India
Job Description
From 4 to 9 year(s) of experience
9 Not Disclosed by Recruiter
Agartala
Roles and Responsibilities Job Title/ Designation: Grievance Redressal Expert
Qualification and Eligibility Criteria:
- BE/B-Tech/MCA/master\xe2\x80\x99s in public policy/public administration, BA-LLB, MBA (HR) from AICTE recognized institute with desired experience in Client Relationship Management, Incident Management, Customer Care
- Excellent communications skills
- Exposure in social sector schemes/missions of government at national, state and district level
- Preference will be given to persons having experience of working in Health sector
- Minimum 4+ years of experience in healthcare sector at a suitable position in Client Relationship Management, Incident Management, Customer Care.
Roles & Responsibilities :
- Set up Management Information System (MIS) and evolve procedures which are necessary for monitoring the public grievances and their redressal
- Provide adequate escalation channels (e.g. Setup call-center, dedicated email address, web portals etc.) for logging grievances
- Identify areas of recurring grievances, analyze underlying cases, suggest commissioning of appropriate studies, where necessary, for systemic/ procedural corrections, cause review of policies/procedures which are identified as sources of grievances.
- Regularly inspect grievance machinery in attached/subordinate formations and undertake random sampling with a view to evaluating the quality of disposal of the grievances.
- Implement decisions taken by higher management on grievances received.
Role:Human Resources - Other Salary: Not Disclosed by Recruiter Industry:Medical Services / Hospital Functional AreaHuman Resources Role CategoryHuman Resources - Other Employment Type:Full Time, Temporary/Contractual
Key Skills
Public PolicyHr MbaClient Relationship ManagementCustomer CareIncident ManagementPublic AdministrationSocial Sector
Education Does Not Matter
Company Profile
National Institute for Smart Government (NISG)
www.nisg.org
Company Info
Contact Company:National Institute for Smart Government (NISG) Website:http://careers.nisg.org
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Job Detail
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Job IdJD2996604
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAgartala, Tripura, India
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EducationNot mentioned
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ExperienceYear