Complaint Handling: Resolve customer complaints quickly and efficiently to ensure satisfaction. Investigation and Analysis: Investigate grievances, identify root causes, and assess impact.
Communication: Act as the liaison between customers and the company, providing timely updates.
Escalation Management: Handle escalated complaints, ensuring prompt and effective resolution.
Compliance and Regulation: Ensure grievance processes adhere to legal and regulatory standards
Reporting and Documentation: Maintain records and generate reports on complaint trends and resolutions.
Continuous Improvement: Identify recurring issues and recommend process improvements.
Customer Relationship Management: Build and maintain strong, positive customer relationships through empathy and professionalism.
Stakeholder Communication: Facilitate communication between internal teams, regulatory agencies, and customers to ensure transparency and timely responses to complaints
Location: Chennai Anna Salai
Shift : Rotational Shift
Job Types: Full-time, Permanent
Pay: ₹200,000.00 - ₹600,000.00 per year
Benefits:
Health insurance
* Provident Fund
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