Grievance Officer (Hindi) Job in GRMAC Pvt ltd

Grievance Officer (hindi)

Year TN, IN, India

GRMAC Pvt ltd

107 Current Jobs Openings

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Job Description

Responsibility

Complaint Handling:

Resolve customer complaints quickly and efficiently to ensure satisfaction. Investigation and Analysis

: Investigate grievances, identify root causes, and assess impact.

Communication: Act as the liaison between customers and the company, providing timely updates.

Escalation Management

: Handle escalated complaints, ensuring prompt and effective resolution.

Compliance and Regulation: Ensure grievance processes adhere to legal and regulatory standards

Reporting and Documentation: Maintain records and generate reports on complaint trends and resolutions.

Continuous Improvement: Identify recurring issues and recommend process improvements.

Customer Relationship Management: Build and maintain strong, positive customer relationships through empathy and professionalism.

Stakeholder Communication

: Facilitate communication between internal teams, regulatory agencies, and customers to ensure transparency and timely responses to complaints

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹1,000,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person

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Job Detail

Job Id

JD5051334
Industry

Not mentioned
Total Positions

1
Job Type:

Full Time
Salary:

Not mentioned
Employment Status

Permanent
Job Location

TN, IN, India
Education

Not mentioned
Experience

Year

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