Greet guests warmly upon arrival and ensure a smooth check-in/check-out process.
Handle guest queries, requests, and complaints professionally and promptly.
Maintain up-to-date knowledge of hotel facilities, services, and local attractions.
Build strong guest relationships to ensure customer loyalty and repeat business.
Coordinate with housekeeping, F&B, and other departments for guest requirements.
Maintain accurate guest records and prepare reports as required.
Assist VIP guests with special services, ensuring personalized experiences.
Monitor guest feedback and ensure high guest satisfaction scores.
Requirements:
Bachelor's degree/diploma in Hotel Management or related field preferred.
1-3 years of experience in guest services/front office in hotels or hospitality.
Excellent communication and interpersonal skills.
Pleasing personality with a guest-first attitude.
Proficiency in English (knowledge of additional languages is an advantage).
Ability to work in shifts, including weekends and holidays.
- Hostess
Position:
Hostess
Department:
Food & Beverage / Restaurant
Reports To:
Restaurant Manager
Responsibilities:
Welcome and greet guests in a friendly, courteous, and professional manner.
Manage restaurant reservations and maintain seating arrangements efficiently.
Escort guests to their tables and present menus.
Coordinate with service staff to ensure smooth guest service.
Answer phone calls, respond to inquiries, and provide accurate restaurant information.
Maintain cleanliness and organization at the reception/hostess desk.
Upsell promotions, special menus, or events to guests.
Handle guest complaints politely and escalate when necessary.
Requirements:
High school diploma or hospitality certification (Hotel Management preferred).
Prior experience as a hostess in restaurants/hospitality is an advantage.
Excellent communication and presentation skills.
Well-groomed, confident, and customer-oriented personality.
Ability to multitask and remain calm under pressure.
Flexible with shifts, weekends, and evening schedules.
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
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