Job Description

Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries. Ensure daily transaction targets are met with high quality standards. Ensure daily transaction targets are met with high quality standards. Read, understand and comply with the information security policies. Raise incident / blow whistle when observe any noncompliance to information security or IELTS compliance related policies. Ensure compliances to Organizational policies like code of conduct, IT policy etc. Able to simultaneously manage tasks for multiple processes. Ability to adapt quickly to different IT systems. Be proficient with Microsoft office, especially excel and outlook. Be Versatile. A big part of the IELTS function is the willingness to help one another even though it may fall outside of the job description. Motivated, self-starter who must be eager to learn and develop as the role expands. Written and verbal proficiency in English is required. Meet English language proficiency at a minimum level of IELTS band 6.5 or equivalent internationally recognised qualification (BCMS/Vendor will arrange for language proficiency and certification test)- communication skills will also be judged in the voice and accent assessment round. Typing Speed minimum 35 WPM. Basic MS Excel knowledge of using formulas (vlookup, hlookup, conditional formatting and pivot table)- Excel workbook to be shared separately. Graduation or equivalent Proctoring and Greeting will operate from office in 3 shifts and in 24*7 operations, with any 2 week offs in a calendar week (doesn't necessarily mean a Saturday or Sunday). This role is expected to operate in 24*7 work from office environment. The role is required to work in team and reporting to a Team Leader. The overall process size will range between 80- 100 resources. The individual is required to operate in a secured environment i.e. access to personal belongings and mobile phones or any other electronic devices is not allowed on productive floor. The placement for this role is based on a comprehensive certification process and clearance of Background checks. Individuals are expected to be available & flexible for cross-skilling into other lines of business as per business requirements. Which may require upskilling & working in the required areas as per standards/schedule. Desirable: Distinction in English (in Graduation) ELTS Band Score=>7 Condition of Employment: Locally Recruited Applications are welcomed from candidates in Delhi, India with a natural right to work.